Who we are
Run is a music distribution service operated by Void Music Group, a French company registered in Paris. These terms are the agreement between you and Void Music Group whenever you use the Run website at run.audio or the Run workspace at app.run.audio. In this document, “Run”, “we” and “us” mean Void Music Group SASU, and “you” means the person or company using the service.
- Raison sociale
- Void Music Group
- Legal form
- Société par actions simplifiée à associé unique (SASU)
- Registered office
- 25 rue de Ponthieu, 75008 Paris, France
- SIREN
- 992 576 322
- SIRET (registered office)
- 992 576 322 00018
- Trade register
- 992 576 322 R.C.S. Paris, no. 2025B43550
- VAT number
- FR86992576322
- Business activity
- Sound recording and music publishing
- Registry court
- Tribunal des Activités Économiques de Paris, 1 Quai de la Corse, 75198 Paris Cedex 04
- Company website
- https://www.void.audio
Contact for anything relating to these terms: legal@run.audio, or by post at the registered office above.
What Run does
Run takes the releases you create and delivers them, through our distribution partner, to the streaming services and download stores you select. We check each release against store requirements before it ships, deliver it on the date you set, report back the delivery state of each store, and sync the streaming and earnings data the platforms report.
Run is not a record label acting on your behalf, a publisher, a collecting society, or a legal advisor. We do not clear rights for you and we do not register works with collecting societies. Stores decide independently whether and when to publish a release: we deliver it, and their own ingestion and moderation follow.
Which document applies
Run publishes several documents and they do different jobs. These terms are the main agreement: they cover using Run at all. The Distribution Agreement covers distributing your music through us, and you accept it in the workspace before your first release. The Acceptable Use Policy and the Anti-Fraud Policy say what may be released and what counts as gaming the system. Both are part of these terms, so breaking one of them breaks these.
You accept these terms and the Distribution Agreement in the workspace, and each acceptance is recorded against your account with the version you accepted. Reading this website needs no account, and these terms cover that use too.
The Privacy Policy and the Cookie Policy explain what we do with personal data. There is nothing to accept in them: consent is not what we rely on to run the service, so we publish them and link them rather than asking you to agree to them.
Prices, plan limits and the revenue share are not in this document. They are the ones shown for the plan you bought, on the pricing section and in your workspace at the moment you subscribe.
If two of them ever read differently: on a question about distributing music, the Distribution Agreement governs. On price, limits and revenue share, the plan you bought at checkout governs. On everything else, these terms govern.
Together these documents are the whole agreement between us. Nothing we said in marketing, in an email or in a support reply replaces them. That does not take away a right the law gives you, and it does not let us out of a promise we actually made you.
We publish in English. If we ever offer a translation it is there to help you read the document, and the English version is the one that governs, except where the law of your country says otherwise.
Your account
You need an account to use Run. You must be at least 16 years old and able to enter into a binding contract. If you are under 18, you may only use Run with the consent of a parent or legal guardian, who accepts these terms with you. If you open an account for a company or a label, you confirm you are authorised to bind it.
- Give accurate account and artist details, and keep them up to date.
- Keep your credentials to yourself. You are responsible for what happens under your account, so tell us promptly if you think someone else has access to it.
- One person or company, one account. Accounts created to work around plan limits, a rejection or a suspension may be closed.
- You can close your account at any time from your settings, and download your data before you do. Closing it does not by itself remove releases already delivered to stores: request a takedown for that, and see your data and your rights for what deleting an account erases and what we have to keep.
Plans, fees and billing
Run is offered on a free plan and on paid subscription plans. What each plan includes, what it costs, and the revenue share that applies to it are set out on the pricing section of our website and in your workspace at the moment you subscribe. Those are the rates that apply to you.
There are two charges and there is no third one: the subscription for the plan you choose, and our share of the recording royalties we collect for you, which is a percentage of what the stores report and depends on that same plan. Nothing is charged per release or per store. What that share is taken from, what it does not reach, and which rate applies to which reporting period are set out in the Distribution Agreement.
- Subscriptions are billed in advance, monthly or yearly, through our payment provider. Prices are shown in euros and, where applicable, taxes are added at checkout.
- A subscription renews automatically for the same period until you cancel it. You can cancel at any time from the billing portal in your workspace, and your plan then stays active until the end of the period you have paid for.
- Paid periods already started are not refunded, except where the law gives you a right to one. If you are a consumer, that includes your 14-day right of withdrawal when you first subscribe.
- If a payment fails we retry it and tell you. A payment that keeps failing moves the account back to the free plan, and it is not treated as a breach: see suspension, non-payment and closing an account.
- Downgrading reduces what your account can do going forward, and moves you to the revenue share of the plan you move to for everything reported from then on. Releases already delivered stay delivered, reporting periods already reported keep the share recorded for them, and a custom label already used on a release keeps branding that release.
- We can change plan prices and plan contents. Changes take effect at your next renewal, and we tell you before they do, so you can cancel if you would rather not continue.
Your 14-day right of withdrawal
If you are a consumer in the European Union you have 14 days from the day you subscribe to change your mind, without giving a reason and without paying a penalty. This is the droit de rétractation in articles L221-18 and following of the French Code de la consommation. You are a consumer if you are an individual acting outside any trade, business or profession: whether that is you depends on how you actually use Run, not on what we call you here. Businesses do not have this right.
Run starts working the moment you subscribe. The plan is live, the limits lift, and you can submit a release straight away. So by subscribing you are expressly asking us to start during those 14 days, and you accept that once the service you paid for has been fully performed, the right of withdrawal is gone.
Withdraw inside the 14 days and we refund what you paid for that period, less a proportionate amount for the part of it you already had. We pay it back within 14 days of hearing from you, to the payment method you used, and we charge no fee for it.
To withdraw, tell us plainly: an email to legal@run.audio from the address on your account is enough, and it takes effect the day you send it. If you would rather use a form, this is everything it has to say:
- To Void Music Group SASU, 25 rue de Ponthieu, 75008 Paris, France, legal@run.audio.
- I withdraw from my contract for a Run subscription.
- Ordered on (date), under the account (email address).
- Your name, your address, and the date.
Outside those 14 days a paid period that has already started is not refunded. Cancelling stops the next renewal and leaves your plan running to the end of the period you paid for, as set out in plans, fees and billing. Nothing here takes away the statutory rights you have as a consumer.
The free plan
The free plan exists so you can use Run without paying, and it comes with no service promise. We do not commit to availability on it, to a delivery time, or to keeping any particular feature in it. Everything else applies to it exactly as it applies to a paid plan: the same checks, the same policies, the same acceptable use, the same rights over your music.
What the free plan includes, how many releases it covers and the revenue share that applies to it are published on the pricing section next to the paid plans. The share is not the same as a paid plan’s, so read it before you release on the free plan.
We can change what the free plan includes, limit it, or stop offering it altogether. If we do something that reduces it, we tell you first and give you reasonable notice, so you can move to a paid plan or take your catalogue elsewhere. Releases already delivered stay delivered, your data stays yours to download, and you can request a takedown at any time.
Your music and the rights you grant
Your music stays yours. You keep ownership of your recordings, your compositions and your artwork. Nothing in these terms transfers any of it to us.
To be able to distribute a release, you grant us a non-exclusive, worldwide, royalty-free licence, for as long as the release is distributed through Run, to reproduce, encode, transcode, host and deliver the release, its artwork and its metadata to the stores you select, and to allow those stores to make it available to the public under their own terms. The licence covers only what is needed to distribute and report on your release, and it extends to our distribution partner and to the stores so that they can do the same.
We may also use your artist name, release title and cover art to identify your release inside Run, in your own workspace, and in the delivery and reporting we send you. We do not use your music in advertising without asking you first.
The licence ends when the release is taken down. Because delivery and reporting move through third parties, stores need a reasonable period to remove a release after a takedown, and copies retained in backups, accounting records and delivery logs may persist for as long as we are required to keep them.
Rights, clearances and warranties
You are responsible for the rights in everything you submit. By submitting a release you confirm that you own or control every recording, composition, sample, cover, remix, artwork and name in it, and that distributing it does not infringe anyone’s rights.
- Covers need the applicable mechanical and publisher clearance for the territories you distribute in.
- Remixes need written authorisation from the owners of both the master and the underlying composition.
- Samples and interpolations need clearance from the rights holders of the sampled work.
- Public domain material needs proof for the territories concerned. Sound recordings are looked at closely, since a recording can be protected even when the composition is not.
- Any use of a real person’s voice, name or likeness needs their explicit written consent.
We may ask you to attach the corresponding document in the release flow, and we may hold a release until you do. Run does not provide clearance services and does not verify the documents you supply as a matter of law. If a claim is made against us because something you submitted was not cleared, you agree to cover the loss that results, to the extent the law allows.
Karaoke versions, soundalikes and impersonations are not accepted on Run.
AI disclosure
AI-assisted and fully AI-generated music is welcome on Run. The condition is disclosure: for every release you tell us how much AI is in the artwork, in the recording, and in the composition, and at least one credited contributor has to be a human. These disclosures are passed on to the stores, which use them under their own AI policies.
Your disclosures must be accurate, and keeping them accurate is part of these terms. Under- or mis-disclosure that we detect, or that a store or a rights holder reports, is treated as a breach and can lead to rejection or takedown. Changing a disclosure after a release has been distributed triggers a fresh review upstream and can affect availability while it runs.
Voice clones, soundalikes, deepfake vocals, the voice or likeness of an identifiable artist without explicit written consent and a signed agreement, and material generated to reproduce someone else’s protected work are not accepted, disclosed or not.
Review, delivery and rejection
Every release goes through automated checks and, where anything is flagged, a human review before it is delivered. We check metadata, audio files and artwork against store requirements, and we run submitted audio through fingerprint matching to detect unauthorised use and impersonation.
If a release fails, you get the reasons, and you can fix and resubmit it. We can reject a release, or ask for changes, where it breaches these terms, breaches store policy, or where the rights position is not clear. Delivery dates depend on stores and on our distribution partner, so a date you set is the date we deliver on, not a guarantee of when a store publishes.
Stores and their own terms
Every store you deliver to is a separate company with its own rules, and its terms govern how it presents your release: how it displays and prices it, which tiers and products it appears in, whether it gets an artist page, and how long it stays available. We deliver what you submitted and report back the state of each store. What happens after that is the store’s decision, not ours.
A store can refuse a release, remove one, change how it shows it, or change its own terms, and it does not have to tell us why. We pass on what we are told. We do not promise that a store will accept a release, that it will go live on a particular day, or that it will stay up. If you also have your own relationship with a store, an artist profile or a creator programme, that one is between you and them.
Earnings and reporting
Fees and revenue shares follow the plan you are on, as configured at the time. Run reports your earnings in the workspace, broken down by release and by reporting period, as the platforms report them to us, and you can export them.
Reported figures depend on data we receive from stores and from our distribution partner. They can be restated when a platform corrects a period, and they are estimates until the corresponding period is settled upstream. Terms for the payment of earnings are set out in the Distribution Agreement in force for your account.
Earnings connected to artificial streaming may be withheld, reversed or charged back to your account when a platform or our distribution partner rejects or claws them back. What counts as artificial streaming, and what we do about it, is set out in our Anti-Fraud Policy.
Acceptable use
The Anti-Fraud Policy sets this out in full. In summary, you agree not to:
- Submit music you do not have the rights to, or attempt to pass yourself off as another artist, hijack another artist’s store profile, or upload to an artist page that is not yours.
- Use, buy or take part in artificial streaming, stream farms, bots or any scheme designed to inflate plays, saves or chart positions.
- Mass-produce releases designed to game store algorithms or search, including type-beat exploits and misleading titles, keywords or featured-artist credits.
- Submit content that is unlawful, or that a store’s own policies prohibit.
- Attempt to break, overload, probe or reverse engineer the service, or access data that is not yours.
Takedowns
You can request a takedown of your own catalogue at any time from the workspace, and we pass it on to every store the release went to. Stores remove a release on their own schedule once the request reaches them.
We can pause, reject or take down a release where there is a breach of these terms or of store policy, where a credible rights or impersonation complaint is made, or where we are required to by law. Urgent copyright, impersonation and DMCA notices are actioned as fast as we can. We tell you what happened and why, unless the law prevents us, and where the problem can be fixed you can fix it and resubmit. What happens to the account, and how that differs from a payment that failed, is in suspension, non-payment and closing an account.
Rights holders and anyone else with a complaint about content distributed through Run should write to legal@run.audio with enough detail to identify the release and the rights concerned. Run is the single point of contact for artists distributing through us.
Suspension, non-payment and closing an account
A failed payment is not a breach. If a subscription payment does not go through we retry it over the following days and tell you, and your plan keeps working while that runs. If it keeps failing, the account moves back to the free plan: paid features stop, your account and your data stay, releases already delivered stay delivered, and paying brings the plan back. We do not take music down because a card expired.
A breach is a different thing. Where you breach these terms, the Acceptable Use Policy or the Anti-Fraud Policy, where a credible rights or impersonation complaint is made, or where the law requires it, we can hold a release, refuse one, take one down, restrict what your account can do, or suspend it. Fraud, impersonation and unlawful content can be actioned immediately. Serious or repeated breaches close the account.
Either way you are told what happened and why, unless the law stops us, and where the problem can be fixed you can fix it and come back. If you think we got it wrong, write to legal@run.audio and a person looks at it again.
You can close your account yourself at any time from your settings. Closing it does not remove releases already delivered to stores: request a takedown for those, and see your data and your rights for what deleting an account actually erases.
Your data and your rights
What we collect, why, who receives it and how long we keep it is in our Privacy Policy, and every right the GDPR gives you, with the way to use it, is on our GDPR page. Void Music Group SASU is the controller, and privacy@run.audio reaches the people who answer these requests.
Two of those rights are self-serve in your settings. Download your data assembles a machine-readable bundle of your account, your artists, your releases and their credits, and your reporting, then emails you a link when it is ready. The link works for a limited period and only while you are signed in, and you can ask for one bundle a day.
Delete my account asks you to type the confirmation, then records the request and schedules it 14 days ahead. You can cancel it from your settings at any point in those 14 days. If you have releases that are live in stores you have to acknowledge that first, and we request a takedown for them. After the 14 days the account is erased: your profile, your artists, your drafts, the audio and artwork you uploaded, your notifications. What we are required to keep stays without your name on it: billing and accounting records for ten years because French commercial law says so, the audit log, and the record that a version of an agreement was accepted.
Availability and liability
We work to keep Run available and to deliver on time, but we do not promise that the service will be uninterrupted or error free, and we depend on third parties (stores, our distribution partner, hosting and payment providers) whose outages affect us. Maintenance and incidents are published on our status page.
Run is provided as it stands. To the extent the law allows, we exclude implied warranties, and we are not liable for lost profits, lost revenue, lost opportunity, or indirect or consequential loss. Where we are liable, our total liability for all claims arising in any twelve month period is limited to the amounts you paid us for the service in that period, or one hundred euros if you are on the free plan.
Nothing in these terms excludes liability that cannot be excluded by law, including for gross negligence or wilful misconduct, and nothing limits the statutory rights you have as a consumer.
If you are a consumer, the legal guarantee of conformity applies to Run for as long as we supply it. If the service does not do what we described, you can ask us to put it right, and if we cannot, to reduce the price or to end the contract. It costs you nothing to use, and for as long as we are supplying the service it is on us to show it was in conformity, not on you to prove it was not.
You keep your own copies of your masters and artwork. Run’s storage is a working area for distribution, not an archive or a backup service.
Events outside our control
Neither of us is responsible for failing to do something under these terms when the cause is outside our reasonable control: war, civil unrest, natural disaster, fire, flood, a general failure of power or of the internet, a strike we are not party to, an act of a government or a regulator, or the failure of a store, of our distribution partner or of another provider we depend on. Whatever is affected is paused for as long as the event lasts, and we get back to it as soon as we can.
This does not excuse paying for a period you have already used, and it does not let us keep charging you for a service we cannot provide. If an event like this stops the service for a long stretch, you can cancel, and we do not bill you for a period we could not serve. While it is happening we publish what we know on our status page.
Feedback and ideas
If you send us feedback, a bug report, a feature request or an idea about the product, we can use it: build it, ship it and talk about it, with no payment, no credit and no obligation to keep it confidential. That is what lets us build the thing people keep asking for without an argument about who thought of it first.
This is about the product, not about your music. Your recordings, compositions and artwork are covered by your music and the rights you grant, and nothing here touches them. If you have something genuinely confidential to tell us, say so before you send it and we will agree how to handle it.
Changes to these terms
We can change the service and these terms, for example to reflect new features, new store requirements or legal changes. Every document we publish carries its version and the date it last changed at the top of the page, and the version published here is the one in force.
A material change publishes a new version. We announce it, by email to the address on your account and in the workspace, and for the two documents you accept, these terms and the Distribution Agreement, we ask you to accept the new version in the workspace. Your acceptance is recorded against your account with the version you accepted, which is how both of us can tell later what you agreed to.
While you are deciding, nothing is taken away from you. Your catalogue keeps being distributed, your reporting keeps updating, your account keeps working. The one thing that waits is new work: you cannot submit a new release until the current versions are accepted. If you would rather not accept them, you can stop using Run, cancel your subscription and request a takedown of your catalogue.
Corrections that do not change the meaning, a typo, a clearer sentence, a link that moved, are made in place and only the date at the top changes. Where a change is required by law or by a store, it can take effect as soon as it has to, and we tell you as soon as we can.
Notices and how we contact you
We contact you by email at the address on your account, and by notices in the workspace, and that is how anything that matters reaches you: a new version of these terms, a QC result, a delivery problem, a failed payment, a takedown. Email counts as writing. Keep the address current and make sure our mail can arrive: if it bounces, or you mark it as spam, we stop sending to it, and the same notices stay readable in the workspace.
Notices to us go to legal@run.audio, or by post to Void Music Group SASU, 25 rue de Ponthieu, 75008 Paris, France. Write from the address on your account, or tell us enough to find it. Email counts as writing here too, and it is the faster route.
A notice takes effect on the day it is sent, or on the next working day if it is sent outside working hours. Our status page and the workspace are where we publish incidents and maintenance, which is information rather than formal notice.
Transferring these terms
Your account is yours and you cannot hand these terms, or the account, to someone else without our written agreement. If the business behind an account changes hands, ask us: we will normally agree and move it, so the catalogue and the reporting stay in one place.
We can transfer these terms, and the agreements that go with them, to a company that takes over the business, in a reorganisation, a merger, or a sale of all or part of Run. We tell you when it happens. Your plan, your rates and your rights do not change because of it, and if you would rather not continue with whoever takes over, you can cancel and request a takedown of your catalogue.
We also use other companies to run the service, including our distribution partner and our hosting, payment and email providers. Using them is not a transfer: we stay responsible to you for the service, and what each category of provider receives is set out in our Privacy Policy.
Governing law, mediation and disputes
These terms are governed by French law. If you use Run as a business, the courts of Paris, France have exclusive jurisdiction over any dispute. If you use Run as a consumer, you keep the protection of the mandatory rules of the country where you live, and you can bring proceedings before the courts that are competent there.
Talk to us first. Most problems are settled faster by writing to legal@run.audio, and a written complaint to us is also the step that has to come before mediation.
Mediation. If you are a consumer and we have not sorted it out between us, French law gives you the right to take the dispute to a consumer mediator, free of charge, within a year of that written complaint (article L612-1 of the Code de la consommation).
We are in the middle of appointing one, and we are not going to print a name here that you cannot use. Until this page carries the mediator’s name and address, write to legal@run.audio and we will tell you which body can take your case and how to reach it, at no cost to you. Mediation is your choice, and it never stops you going to court instead.
The European Commission’s online dispute resolution platform closed in July 2025, so there is no EU-wide portal left to point you at. If you live in another country in the European Union, your national European Consumer Centre can tell you which body handles a complaint against a French trader.
If a clause of these terms turns out to be invalid, the rest stays in force. Our not enforcing a clause on one occasion does not mean we give it up.
Contact
Void Music Group SASU, 25 rue de Ponthieu, 75008 Paris, France.
Terms and legal notices: legal@run.audio
Privacy and data protection:
privacy@run.audio, and see our
Privacy Policy.